National/International Carrier
This global insurance carrier began using Second Chair to impact better outcomes in its physician specialty
practice and quickly expanded from there. It now uses the system in all its Health Care/Medical Malpractice
programs. One application of Second Chair they find extremely useful is the ability to store the depositions
of all plaintiff medical experts in one place. This helps their defense counsel to prepare appropriate defense
strategies and use prior expert testimony to cross examine an expert who is being inconsistent with their own
prior testimonies.
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National Carrier
A national carrier decided to use the Second Chair system to help manage all litigation related to its
Specialty Programs. It started its program in a large regional office with plans to expand further in 2009.
Their program is facilitated by several large law firms that work with Second Chair to upload all defense and
plaintiff depositions (video and text). According to one senior claims litigation executive: “The Second Chair
system is critical to our business.”
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Regional Carrier
This carrier targeted products liability litigation in its Service Centers suit units. But an additional
criterion is used here. They are using the system for all cases reserved at $50k or more and all severity index
cases. Like the others, they also obtain text and video depositions on plaintiff and all independent witnesses.
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